USER GUIDE

Many of the pottery and porcelain we handle are handmade, so each one has a different pattern, size, color, and shape. Please consider carefully and make sure you are satisfied before placing your order. We have adjusted the product photos of each product to be as close to the actual product as possible, but please note that the color tone may appear different depending on your monitor settings. Since inventory is linked to the store, there may be cases where the product is out of stock after purchase. In that case, we will contact you by email, so we appreciate your understanding.

1. If you find a product you want, please enter the quantity and click "Add to Cart." You can also check the contents of your shopping cart by clicking "In Cart" on each page.
2. Once you have finished shopping, click "Proceed to Checkout" on the shopping cart screen. You will then be taken to a page where you can enter your payment method, shipping address, and other customer information.
3. Once you have entered your customer information, please click "Next". You will then proceed to the next page to confirm your order details.
4. Please confirm your order details and if you are happy with it, click [Complete]. Your order will be confirmed and you will be taken to the completion screen.
   *If you have selected credit card payment, please proceed to the credit card payment screen.
5. Immediately after completing your order, an order confirmation email will be automatically sent to the email address you entered, so please be sure to immediately check your payment method, order details, etc.

[Cash on delivery]
When you receive the product, please pay the invoice amount to the Yamato Transport delivery person. Cash is also available.
■Total payment amount Total product price (tax included) + shipping fee (tax included) + COD fee (tax included)
*Cash on delivery fees are less than 10,000 yen = 330 yen (tax included), 10,001 to less than 30,000 yen = 440 yen (tax included), 30,001 to 100,000 yen = 660 yen (tax included), 100,001 to 300,000 yen = 1,100 yen (tax included).

[Credit card]
This procedure is done when you place an order. All entered card information is encrypted using SSL and sent directly to the credit card company, so your personal information is protected. You do not need to tell the store your information, so you can make a purchase more safely and smoothly.
■Total payment amount: Total product price (tax included) + shipping fee (tax included) *No additional fees are charged.

～ご利用可能カード～
VISA、Masterのカード会社で、一括払いが可能となります。

●If the total price of your purchase is 22,000 yen or more (including tax), we will provide free shipping (including shipping and packaging costs) (deducted from the price of the items).

※但し、送り先1箇所に限ります。
※ネット限定サービス価格です。
※海外からのご注文は対象外です。

●The shipping fee for packing materials listed here is a special internet price. Please note that it may differ from the shipping fee if you purchase directly at our Ginza main store or Kyoto store.

We will ship within 10 days of the order date. However, depending on the product, it may take 1 to 2 months to produce. In that case, we will contact you by email or phone with details.

*You can also specify the delivery date and time. Please specify when placing your order.
*We also ship internationally. Please contact us for details. (Excluding some regions)
*If there are any other circumstances that result in a delay in shipping, we will contact you separately by email or phone.

The following cases are eligible for return:
・The product I received was different from the one I ordered. ・The product is defective. ・The product is damaged during delivery.

● Please contact us by email within 7 days of receiving the product. (Please note that if you do not contact us within 7 days, we may not be able to accept your return.)

*We do not accept returns or exchanges due to customer convenience, so please consider carefully before purchasing.
*Many of the products we sell are handmade, so each one has a different pattern, size, color, and shape. In addition, we adjust the photos of each product to be as close to the actual product as possible, but please note that the color tone may appear different depending on your monitor and other environmental factors.

If you would like a gift tag, please write it in the "Notes" field when placing your order in the cart and entering your shipping settings.
Please be sure to fill in the following: ・Inscription ・Name ・Inner/outer wrapping
[Example 1 ⇒ ・Wedding gift・Toya Yamada・Request for gift wrapping]

*However, customers who would like Mizuhiki will be charged an additional 220 yen (tax included) per piece (330 yen (tax included) for gold and silver Mizuhiki only).
*Basically, the characters are carefully written by hand, but if there are multiple characters, we will copy the handwritten ones. Also, it is customary to write characters in dark ink for auspicious occasions and in light ink for Buddhist occasions.
*In order to prevent damage or dirt during delivery, we will use inner wrapping unless you have a specific request. If you would like the gift wrapped outside, please indicate this in the comments section when placing your order in the cart and entering your delivery settings.

※引き出物 や内祝いなど多数のご注文・ご相談は個別 に承ります。

お名前・ご住所・お電話番号・商品名・個数など詳細を明記してこちらへご送信ください。 こちらから追ってご連絡させていただきます。

In order to enjoy elegance, careful consideration is necessary. Please keep the following points in mind when using pottery.
●If pottery has small cracks in the glaze, soaking it in clean water for 2-3 minutes before use will help prevent tea stains and food juices from seeping in. If you will not be using the pottery for a long period of time, be sure to dry it thoroughly before storing it.
●Do not put tableware decorated with gold or silver in the microwave.
●Kouchi glaze (a beautifully colored glaze fired at a low temperature) is commonly used for incense burners and ceremonial vessels, but if it is used for tableware, please be careful not to put acidic foods directly on it as it is vulnerable to acids. This can cause discoloration or fading.

~How to use a clay pot effectively~

1. Please prepare some strong rice water.
2. Wash the inside, being careful not to get the bottom wet, and then place it directly on the gas range once you've finished washing it.
3. Put plenty of "rinsing water" into the clay pot.
4. Cook on low heat for 5 minutes, then reduce to medium heat and when bubbles start to appear, increase to high heat and bring to a boil.
5. Do not remove from heat and suddenly place in a cold or wet place. If possible, leave it as is to cool.
6. If cracks appear on the bottom surface as you use it, this is not damage and you can continue to use it as is.
7. Clay pots are soft and absorbent, so please dry them thoroughly before storing them again.
   Please make sure the bottom is not wet when placing on fire. If the bottom is wet, it may crack.
   After use, wash only the inside of the pot thoroughly. In particular, avoid soaking the pot itself in water for a long period of time.