Shipping policy

Orders can be placed online 24 hours a day, 7 days a week.
You can pick up your order at the Kyoto store at your convenience during the Kyoto store's business hours.
After adding items to your cart and entering your information, select Next, select Kyoto Pickup, and be sure to indicate your preferred pickup date and time in the “Notes” field.
After selecting “Next,” please pay by credit card.
No delivery fee will be charged.
You will be notified by email when your order will be ready for pickup.
To pick up your order, please come to the Kyoto store and give your name and order number to pick up your order.

Confirmation

You will receive an email notification of the date you can pick up your order as soon as the next day* after you place your order.
Please visit the store within 30 days of the available pickup date. 30 days past the available pickup date will be automatically cancelled.
*Only if the item is in stock at the store. The guideline is 4-7 days.
Please note that it may take longer if there is a large volume of orders or during busy shipping periods.

Payment Method

Credit card payment only.

How to change or cancel an order

It is not possible to cancel an order from the online store order history.
If you wish to cancel an order, please contact the store where you received the order by phone or e-mail with your name and order number.
Please note that a delivery fee will be charged if the order is changed to delivery.

About substitute pickup

If a proxy is to pick up the order, the name and order number of the person who placed the order will be required. Please confirm this with the person who placed the order in advance.

Extension of pickup

The pickup period is 30 days from the start of the pickup period, and cannot be extended. Please pick up your order within this period.

Orders can be placed online 24 hours a day, 7 days a week.
You can pick up your order at the Ginza store at your convenience during the store's business hours.
After adding items to your cart and entering your information, select “Next,” select “Ginza Store Pickup,” and be sure to enter your preferred pickup date and time in the “Notes” field.
After selecting “Next,” please pay by credit card.
No delivery fee will be charged.
As soon as the product is ready, you will be notified by e-mail of the date when you can pick up your order.
When you are ready to pick up your order, please visit our Ginza store and give us your name and order number to pick up your order.

Confirmation items

You will receive an email informing you of your available pickup date at the earliest the next day* after you place your order.
Please visit the store within 30 days of the available pickup date; items received after 30 days will be automatically cancelled.
*Only if the item is in stock at the store. The guideline is 4-7 days.
Please note that it may take longer if there is a large volume of orders or during busy shipping periods.

Payment Method

Credit card payment only.

How to change or cancel an order

It is not possible to cancel an order from the online store order history.
If you wish to cancel an order, please contact the store where you received the order by phone or e-mail with your name and order number.
Please note that a delivery fee will be charged if the order is changed to delivery.

About proxy pickup

If a proxy is to pick up the order, the name and order number of the person who placed the order will be required. Please confirm with the person who placed the order in advance.

Extension of pickup

The pickup period is 30 days from the start of the pickup period and cannot be extended. Please pick up your order within this period.